Thinking differently about shared services and outsourcing

Seeking out independent shared services and outsourcing advisors committed to working to your agenda without restraint or conflict, is the most effective way of realising the full potential of shared services and outsourcing in your organisation. PA’s team of over 150 shared services and outsourcing experts offers such an approach.

Shared services and outsourcing (SSO) provide an opportunity for almost every organisation to improve service standards and achieve efficiency savings. However, choosing a shared services and outsourcing advisor to help your organisation realise these benefits requires careful consideration: unlike many advisers, PA is independent of large suppliers so we are able to confidently offer and implement shared services and outsourcing solutions that will deliver the best results for your organisation.

Our shared services and outsourcing services

Our consultants work with chief operating officers and senior executives leading critical functions to help them meet their objectives and deliver for the business. We do not steer our clients towards outsourcing and shared services, but recommend what is right for each organisation. Our main services are:

Sourcing advisory: We help organisations develop and implement sourcing strategies that combine an appropriate blend of outsourcing, shared services, partnerships and offshoring. Our work helps clients to create, procure, implement and revitalise outsourced and shared services.

Service integration and optimisation: We provide specialist supplier management services to help organisations manage one or more outsourcing providers. This service can be provided on a consulting basis or through a build, operate and transfer model, where we deploy a team to manage providers, run the service and transfer it back in house once the right people and set-up are in place.

Corporate business services: We bring corporate functions together into a single corporate business services organisation. This work brings about a fundamental change in the way corporate services are delivered: it reduces the service/cost ratio, creates transparency in management information, and provides the agility required to support mergers, acquisitions and divestitures.

Thinking differently about outsourcing

Our shared services and outsourcing specialist are supported by experts in other disciplines from across our firm, enabling us to deliver unique and ethical solutions for private and public sector organisations. The hallmarks of our approach are:

Independence from outside influence: We have no strategic alliance with outsourcing providers so our advice is impartial and focused on your best interest

No bias towards solution types: We do not steer our clients towards outsourcing or shared  services, but recommend what is right for your organisation

Senior people delivering the work: Each of our key practitioners has over ten years’ experience. They work in small, experienced teams; very different to the large teams with a high ratio of junior staff that are typical of some firms

Pragmatism: We seek ‘win-win’ outsourcing arrangements based on the client’s intent, not on a predefined ‘one size fits all’ model.

To find out how PA can help your business realise sustainable value by thinking differently about shared services and outsourcing, contact us now.